Refund policy

Due to the intimate and hygiene-sensitive nature of raw hair, all sales are final. We do not issue cash refunds.

Exchanges & Store Credit

If you receive an item with a verified manufacturing defect, you must notify us at support@anelleglobal.com within 14 days of package delivery.

To be eligible for an exchange or store credit:

Hair must remain in its original, untouched condition—unwashed, unbrushed, uncut, and unravelled.

All original luxury packaging, tags, and security seals must remain fully intact.

Any hair that has been installed, chemically treated, or altered in any form will not be eligible for exchange. Return courier costs for approved exchanges remain the responsibility of the client.